A conflict resolution specialist with expertise in your type of business who provides specific conflict resolution services and can also be on call for other matters as they arise.
Any workplace can benefit from a conflict resolver on call. Conflict happens on a regular basis in a workplace, whether the issue is big or small, and having a professional on call means issues are dealt with quickly and do not impact productivity or employee happiness.
Having a conflict resolver on call relieves strain on an HR department and keeps employees more productive and satisified with their workplace.
Your Conflict Resolver Can Provide:
Mediation Sessions
A facilitated conversation between two or more parties.
Conflict Coaching Sessions
One-on-one sessions to work through a personal or professional conflict.
Group Discussions
A facilitated group dialogue around general communication or a specific conflict.
Ombuds Services
For the times when a legal investigation is required into complaints or allegations.
Feedback Collection
When employees have a conflict or issue, they often do not feel comfortable bringing it to their supervisors. We act as an ongoing neutral collector of reports of conflicts and issues, where employees can choose to stay anonymous. We then take those reports and translate them into monthly recommendation plans for the company on how to best handle the issues.
Trauma-Informed Services
Though all of our conflict resolvers are trauma-informed, there are certain situations or events that might occur in the workplace that require an extra level of care. We partner with therapy practices to offer special services in these moments.
"As an HR director, I wasn't sure that we would need an external service for our internal conflict, but I was quickly proven wrong. It was a huge relief to be able to focus on all of our other HR responsibilities and have conflict resolution professionals who are not personally invested in the conflict handling all of those issues"
-Laura C.